Polara Health - Crisis Stabilization Unit - Prescott Valley, Arizona

Shi L.

I voluntarily checked in on a Friday and was told I would be able to speak to a caseworker and a doctor. It wasn’t until that Sunday that I actually spoke to only a doctor and that lasted all of 5 minutes. Except for the following 5 min. Physical.
I had been feeling suicidal which was why I had gone in the first place. I have a nine-year-old daughter and the doctor had told me had I attempted suicide CPS would have stepped in and my daughter would’ve been taken away from me because it would’ve been considered child abuse. Talk about making me feel even worse than I already had in the first place for wanting to take my life for being in so much pain. What a horrible thing to say to me. I asked if I could check myself out since I had come in voluntarily and she said absolutely not. She wasn’t going to release me. I hadn’t felt suicidal since Saturday. And I've never wanted to leave a place so badly in my life. She said I could refuse treatment but if I did that she would get a court order to keep me there so I wouldn't be able to leave anyway. I felt like a prisoner there and had no way out. My anxiety was through the roof.
I had brought in my own medication and the nurses had screwed that up every single day that I was there. I'm glad I had paid close enough attention as so many people in there were barely coherent.
You literally sat in front of a TV for 14 hours a day. There was no help and no one to talk to. No type of group therapy and you weren't even allowed outside for fresh air. Talk about making a depressed person even worse. I’m not sure what they meant by a "treatment plan". But I certainly didn’t get one. And to top it all off I never did speak to a case manager. I will never check myself into another hospital again. My experience at Polara Health was beyond horrible. I feel sorry for anyone who ends up in that terrible place.

Nick J.

this place is unsafe. i was attacked by another man in the CSU and they tried to blame me for it. my brain hurts because i was wailed on and the head nurse tried to blame me for “pulling down my pants” which never happened. i was hate crimed and i got an ice pack, an ibuprofen, and blame for being assaulted. shame on you.

Taesty K.

was sent here when i was 18, and it was genuinely the worst week of my life. it felt like a literal prison. we weren’t allowed outside at all, the windows were frosted so we couldn’t even see outside, there were no group therapies or anything at all. we were confined in a single room for the entirety of our stay, maybe 400 square feet. all they do is pump you with medication with little to no resources to actually get better. all we could do was sit down and keep our eyes glued to the tv. hours felt like days, days felt like weeks, and the week i was there felt like a month. the only difference between this place and a prison is you have a tv. the only positive thing i can say about this place is you have access to the phone 24/7, but that is literally it. i wish i was being dramatic.

Chris G.

Jordan saved my life. I thought I had passed and was entering through the gates of Heaven, being greeted by none other than one of the Lord’s angels. My fears banished, pain removed, scars healed, Jordan’s loving care restored me to return to strength and keep brawling the grand brawl. Before Jordan took notice of me, helped me with his warm touch, I felt alone and hopeless each time I had cried out for assistance before. I was like a water poloist who couldn’t swim, a blade of grass trampled by Komodo dragons, a horse with no hooves. Thank you to this great place and to Jordan for going above and beyond!

James B.

Aweful care facility, have been borderline abusive to a loved one that was sent there. Refused to provide access to their health belongings such as contacts or invisalign retainer, refused to communicate with me about them or their belongings (i am their emergency contact) and have said aweful things to them such as “to stop calling them your probably annoying them” in regards to calling they’re significant other.

Jynx V.

"I would rather come off of methamphetamines twice over than have to be off my meds cold Turkey like this again."

That was me at 0803 this morning because West Yavapai Guidance Clinic Foundation otherwise known as Polara Health formerly West Yavapai Guidance Clinic can't seem to figure out how to KEEP MY REFILLS STOCKED and I called their "ambassadors" who've just sent me to the psychiatric nurses line which A. Goes straight to voicemail and B. They can still take up to TWO BUSINESS DAYS to get back to you. Not to mention the head psychiatrist for their Crisis Stabliization Unit (CSU) is transphobic and/or will say "oh you weren't really suicidal, you were just being overly emotional." The ONLY freaking reason I'm still with them is my therapist is working so hard to help me but she works for a broken system.

Adriana

They do not assist with any treatment or try to help you, only provide condescending attitudes and tell you all the reasons they can NOT help you. Make you sit and wait for hours, when I asked for an update I was left ignored for 45 minutes while Henry was "busy in the back". I do not recommend this place to anybody that is genuinely seeking help.

Update: over a month later and NOBODY has reached out from polara to resolve this matter. Your generic response to save face wasn't helpful

Samantha D.

Horrible experience. Extremely rude staff. Their #1 focus is meds and not to help. Staff lied to my husband when he called to check on me multiple times.
Wouldn't recommend this place to my worst enemy.