Havasu Solar - Lake Havasu City, Arizona

Mike R.

Update. Consumer beware! So after installation in Aug 2023. things seemed to be working ok. But then we noticed the system was not hardly producing power even with full sun days. So we contacted our salesperson Stewart with independent solar and he assured he would get this taken care of for us. This all started Dec. 2023. he called me back and stated they would be contacting me to go over my system production. So a Ryan called me around the 2nd week of Dec. 23. This Ryan had the gall to tell me that we should not use power in the evening to offset the power consumption. So I explained to him we purchased 40 400 watt panels and when you do the math my system with 5 hours of sunlight should be producing approximately 80 kwh per day of which we have been producing around 30-40 kwh per day. also when the system was installed the mounted 8 panels on my roof of which I questioned do to the fact the are facing do north instead of south. They could have sold me 6 less panels and put 2 panels on my roof facing south and produced the same amount of power as the 8 total produce. So I contacted my salesman again and explained how this Ryan insulted my intelligence and something need to be checked on my system. could be loose connections do to electrical power vibrates and if the lugs were not tightened correctly of which could be causing a problem, or the invertor could not be functioning correctly. So Stewart assured me he spoke with the owner and Cole head of the engineering and that Cole would be reaching out to me to come inspect my system and that they would be adding extra panels to my roof to produce what I was losing with those 8 panels that are facing due North. Here it is the end of Feb 2024 and still no contact from this Cole from Havasu solar. I've talked with Stewart several times and he says he doesn't understand why no one has contacted me. He again assured me that someone would contact me ASAP, of which still have not heard anything. So if myself or anyone else has a problem with there system Havasu solar is not going to help. So this was a $75k mistake and will not recommend Havasu solar to anyone. My power bill with UES was cheaper then my solar payment plus I still have an electric bill, So buyer beware.

The installation team was fantastic, they arrived on time. Continued to work until the job was completed. Work was very clean and neat. Rob Pounder service tech has been very helpful and responsive.

Zack S.

When you decide to spend tens of thousands of dollars on solar you would expect to be treated with a little respect and honesty, however, we did not receive that etiquette. I would not recommend using this company. The communication throughout our solar installation was terrible, we would call them with a question and be told they would call back but never did. They would schedule times to perform work and not show up on the scheduled date or time, then when questioned would just say "sorry we should have called".

They performed an inspection of our roof prior to us signing the installation contract and claimed our roof was in great condition, but then when install time came, they said it was unsafe, and we had to spend an additional $20,000 to have our roof replaced.

Then we were told we would be capable of monitoring our systems performance, but they realized the inverter they sold us wasn't compatible with that function. I am not a solar power engineer, but I assumed spending over $30k on the latest and greatest system meant we could see what it was doing.... But they said there was a misunderstanding between them and the sales rep, and they would not provide us with those features.

Rick &. C. M.

The true measure of a contractor or service provider is one who clearly says what they are going to do, then does what they said they would do and done when they said it would be done. Once we decided to install solar, I sent an email to Havasu Solar rep. Dallas. He appeared in our driveway in just a few minutes, was knowledgeable and returned with a detailed quote the same day. I have quite a bit of experience with solar systems already so our meetings were brief and away we went. When the install time came, I got an advance call to see if their date and time was acceptable. They arrived early exactly when they said and installed the entire system in one day during a period of unusually intense heat. Even working in those conditions, all were friendly, polite, neat, and very hard working guys. Nick did the electrical work, was a work of art and very professional even in scorching heat. A good experience, I would not hesitate to use or recommend Havasu Solar again.

Douglas L.

Jamaory was great.. he answered all my questions. This is my third meeting with various solar companies and he closed the deal.
Thank you.
I’ve been waiting for two weeks now for someone to come out and take a photo and remove a label.
I have had to pull teeth physically go to the office in order to get someone to my house to take care of this five minute task.
I hope that their service in the future is better than what I received the last couple of weeks

Nick C.

Everything was good except there should be communication instead of the installer drilling big hole in the wall to run wires for main electrical box, told the company that I would have everything out of the way to be able to get to the box inside the garage before installers got here. Rob is a great person that got the system up and running. The installation people were very good except for that wall thing. If someone tells this company that they can get to the box inside the building let the installation people know don’t trust the people before them to let them know.

R S.

I hired Randy T French and Havasu Solar to install a 9kw grid tie solar field to power my house and shop. I have had bad luck with inept local contractors in the past, but when I talked to this guy he actually seemed to know what he was talking about. He installed more panels than the inverter required so that the inverter "wakes up" early and "go to bed late". This allows the inverter to harvest more "sun power". His crews that do the installation are on the ball and know what they are doing. I'm very impressed by the quality of the work, it is as good as I can do!! Ok, perhaps a little better because they won't have to do it twice.... The other thing is this, I designed the system in 2010 and he has caught 2 mistakes that I would have made. Randy is building exactly what I wanted, without any arguments .... except he is using the new hybrid micro inverter/ central inverter tech made by Solar Edge, which after studying it out, is far better than the old style stuff. It is a capacitor based inverter rather than using a transformer, which means higher efficiency and more power production with less noise! I can view my power production from any laptop or phone and there is no monthly charge for this feature.

Darcey M.

Me and my husband went through this solar company and we liked the pitch and signed up for it. After installation, Havasu solar, literally leaves you in the wind to do all of your own groundwork. Just because you have your solar installed, does not mean it’s benefiting you ,even if it’s turned on after inspections. We had our solar installed for a little over a month now and have the highest Electric bill we’ve ever had, and on top of that you have to pay the solar bill also. Talk about a very rough start to a long-term investment. Due to the staff and the constant misinformation or wrong information or just flat out, no information. I would highly recommend a different solar company, one that treats their customers with respect

Su-Lyn O.

Havasu Solar is professional from the time they first meet with you to the day they turn on the solar. They say what they mean are on time. All the representatives are very nice.we are very thankful and looking forward to our solar journey