Elara at Paradise Valley - Phoenix, Arizona

KAREN J. B. C.

ACTIALIZACION: este es mi último mes aquí y desde que pagué la última renta y reseñé aquí, no contestan mis llamadas fueron literalmente 14 una tras de otra en un día y no contestaron, traje dos nuevas personas aquí para rentar pensando que sería buena idea vivir cerca, una de esas mi cuñada quien ayer fue hacer preguntas acerca de su renta y le preguntaron sobre personas que opinan aquí en maps de una forma no muy amable, acaso ella o cualquiera debe informar que van a dar una mala reseña ? Ella aún no ha opinado aquí pero en realidad espero que lo haga.

Una vez mi esposo notó a un hombre tratando de abrir los carros a las 2am y nuestra alarma sonó el hombre se hizo el que no era con el y aunque reportamos a la oficina no pasó nada, anoche sacaron del auto de mi esposo el valor más o menos de 5.000 en herramienta de trabajo y se llevaron el título, luego leo los comentarios de otras personas y hablan de lo mal que está la administración así que creo que el valor que se paga no es adecuado.

Yunsther E.

Bonito lugar acojedor para vivir muy tranquilo

Sally

DO NOT MOVE HERE!
Do not let these few, rare good reviews convince you to move into this complex. I have lived in many apartment complexes throughout my entire life, and I have never been to one that has given zero shits like this one before.

I'd like to start off that this is the only apartment complex that I've been to where we've been woken up out of bed because there's a POLICE search helicopter looking around the complex for almost an hour.

Our downstairs neighbors, as you can see, leave large amounts of rotting trash on their patio, causing a horrible smell. As many times as I have complained to the front office about a horrendous smell coming from the apartment down below, nothing was to be done and they simply do not give a shit. On top of that, our upstairs neighbors leave at least one or two pieces of trash by our front door every week.

Your AC unit will somehow be connected to your neighbors, therefore, you will most definitely smell the unit below or above you. We had to smell the disgusting apartment below us, even after getting a complete AC unit replacement. Not only was it nearly impossible, after DAYS of going without a working AC unit, I had to beg maintenance to get my AC unit fixed. Someone they hired, who didn't even speak English, which is TOTALLY fine, came in my apartment and carelessly destroyed my bedroom and bathroom where the unit resides. Not to mention the awful noises and horrible sounds they were making with zero warning, causing me to evacuate my animals and self from the apartment. What does the office have to say about it? Zip.

Oh, did they unexpectedly turn your water off for over 24 hours? Don't worry they have you covered with BUCKETS of water at the front office. Do what you will with that information.

Don't let the winter grass fool you, it's straight DIRT the rest of the year. The "landscapers" don't do ANYTHING except blow leaves and dirt around and leave it ALL in the parking lot. This complex is loud at night, barking dogs everywhere, the grills don't work at all, half the cars in the parking lot don't run and there's people out there working on them all the time.

And don't even try to contact the higher-ups. They won't even give you their information! 😂
Don't move here. Run from this complex as fast as you can.

Cheryl H.

I liked my apartment & the staff was nice & helpful especially Leslie.
I lived there for two years & I only had grass in my area for 4 months. After that sprinklers didn’t work so I had brown ugly dirt. They would mow the dirt.
Move in but get a bucket & bottled water as water will be shut off due to problems.
Could be 2 days or in my case 4 days with no water.
So you take your bucket go to the pool to fill it with water so you can fill the back of your toilet tank so that you can flush your toilet.
No credit given when asked.
Really it’s the staff that I enjoyed the most.
My move out costs were outrageous.
Have to deal with Luis who just has “prepared responses” versus caring about each situation.
Glad I’m out

Alex A.

I have lived here for over a year now and have seen multiple vehicles without license plates. Owners working on the vehicles with tools and oil all over the place. The grounds are poorly kept. The manager is very rude and condescending. If you try to report anything to them they will just put it underneath the pile and never do anything about it. I've had to call corporate multiple times now. I would not recommend moving into this place. It's going downhill.

Anthony M.

I recently moved into Elara, and I couldn't be happier with my decision. The apartment complex is modern, clean, and well-maintained, creating a welcoming atmosphere from the moment you step inside. The amenities are top-notch, including a state-of-the-art fitness center, a sparkling swimming pool, and beautifully landscaped courtyards that are perfect for relaxing or socializing.
The staff at Elara are incredibly friendly and always ready to help with any questions or concerns. They go above and beyond to ensure residents feel comfortable and valued. Maintenance requests are handled promptly, which is a huge plus. The staff Reign and manager there Jailinne have treated me very well when I came to tour and so far I’m happy with my decision to move in.

ELVIRA P.

Thank you very much from me and my family that you made us feel at home.We really appreciate you guys and are very happy and grateful to know you!
We will always be grateful for all the care,respect and dedication shown to us!
Very safe and clean place and you will find the maximum dedication from all the staff there, if you will face any problem , especially from Leslie.She is amazing! Wishing you all the best ☺️

Angela P.

I recently moved into Elara, and I love it here. The place is clean, and has great amenities like a gym and pool. The staff, have been great and my neighbors are super friendly. Overall everyone has been helpful and if need be, maintenance is quick to respond, I'm really happy with my choice. The staff has been great.