Best Western Gold Canyon Inn & Suites

Muy buena experiencia, buen hotel, limpio, amplio estacionamiento, las habitaciones amplias y cuneta con todos los servicios.

La recepcionista es muy amable

Very nice hotel and location. Staff was pleasant and accommodating with any requests. The morning desk clerk let me get coffee early. The room was clean and the bed was very comfortable. Enough choices at breakfast to satisfy both my husband and I. Good choice for our long weekend visiting family.

The hotel is okay and has reasonable service. However the pillows and beds are hard as rocks and seriously should be renewed to something a lot more comfortable, considering the rates for a room per night. I would highly recommend bringing your own pillows and a mattress pad unless you want to wake up with a sore neck and back or not sleep at all. Probably the worst night sleep I’ve ever had. I would look somewhere else before coming here again personally. .

Horrible horrible horrible customer service. Whomever is on shift tonight (2/15/25) at 2000-2200 completely sucks at customer service. My husband called down at 2030 for a blanket. She barely let him say the room number before saying she would try to get us a blanket. Then at 2200, my husband called down and asked if we could get that blanket. She told him she tried knocking on our door twice and didn’t get an answer. That’s a complete lie. I was waiting and would have heard the door. Absolutely disgusting to be treated like trash when paying almost $350 for a room. When I first saw this hotel 20 years ago, I wanted to stay here. I finally get the chance and get treated like I’m at the motel 6 in downtown Phoenix. I would take Army barracks over this treatment. At least there, one expects the treatment. I will never stay here again. On the upside, there were three towels in the room that can be used to layer under the blanket.

I seldom do a negative review, but our treatment and experience at this expensive hotel was unacceptable. First, we reserved far in advance and were assured there would be no problem in getting a balcony room which was very important to us. However on arrival, the desk person told me that a large group had taken those rooms, even she verified that we booked first. I got the impression we were too unimportant. Another weird thing was the next thing she said. “If I see someone in the pool that does not belong, tell them to get out.” What The next morning I was accosted and yelled at by an aggressive employee, (older women), for the crime of attempting to take my husband’s breakfast to our room, I stopped getting the breakfast and dropped the paper plate and utensils in the trash. She then literally screamed at me in front of other guests accusing me of being wasteful as I was walking down the hall. We always eat in our room at hotels and do not want public exposure considering Covid and Flu are still endemic. Also, my husband is still in bed at the early time of these hotel breakfasts. My husband was very angry and confronted the front desk about my treatment, and told them the incident would be reported to corporate. The older woman did not care and said “go ahead and do that”. No one had name tags, so I cannot name the ambassador of ill will on your staff. I feel that eating in our room whether food we bring or the breakfast provided is our business. Had I known about this issue we would not have booked here. We left early to another hotel because of the hostile environment. We are retired and use many hotel chains based on our destinations, but Best Western hotels seem the be most likely to provide a sketchy experience. We’re done with this hotel and chain for good.

Waren jetzt mit Unterbrechung 10 Tage dort und waren angenehm überrascht. Das Zimmer groß, neu, sauber und sehr leise. Das Frühstück anders wie US gewohnt sehr reichhaltig und abwechslungsreich. Obst, Jogurt, Cerialien, Kuchen, Waffeln, Speck, Eier oder Würstchen zum Frühstück sind nicht selbstverständlich in US. Schöner großer Pool mit wohl gekühltem Wasser und einem Warmwasserjacuzzi. Nettes Personal und super Lage zur Stadt. Mit netter Bar die man akustisch nicht war nimmt ...

Clean room and modern amenities such as connections for mobile devices. Excellent breakfast choices. Friendly and efficient front desk staff. The room had a balcony that was nice to have coffee in the morning. Location is accessible from major roads.